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Product Specialist - Snap-On Tools Singapore Pte Ltd

Published on : Company: Snap-On Tools Singapore Pte Ltd
Views : 353 time(s) Location : Others, North East

Career Details

Responsibilities:

  • Provide support for internal and external customers including proper equipment operation, diagnosis and troubleshooting problems for field technicians
  • Analyze product performance to identify problems, make recommendations to improve and enhance products and work with internal and external sources to resolve problems
  • Support and install new product implementation by working closely with engineers and field personnel as products are developed and updated to make recommendations and resolve problems
  • Develop and maintain information databases by documenting the incoming calls as required and utilize data to prepare for service calls
  • Work with the Training and Documentation group to write technical documentation on products for field technicians’ use including service bulletins, installation instructions and service manuals
  • Work with the Training & Documentation group to develop, coordinate, and conduct training programs for field personnel
  • Responsible for continuous improvement on all assigned processes
  • Coordinate service activities on assigned products
  • Keep abreast with industry standards and emerging technology
  • Participate in special projects and other duties assigned

 Requirements:

  • Degree in Electrical & Electronics Engineering, Computer Engineering or equivalent
  • 3 to 5 years of industrial experience with at least 3 years of field service or technical support experience
  • 1 to 3 years of Prior Network Interface experience is a must
  • Proficiency with DOS, Windows 7 & 8, Microsoft Word and Astea Dispatch-1
  • Demonstrate knowledge of a broad range of products across multiple product lines
  • Ability to read electrical schematics and pneumatic diagrams
  • Ability to troubleshoot a variety of PC problems
  • Ability to do presentation with prior training experience
  • Good command of English
  • Demonstrate organization skills, leadership ability and project coordination
  • Team player with a mature personality and the ability to work independently under pressure
  • Willing to travel frequently to the Asia-Pacific region

All application will be treated in strict confidence and only short-listed candidates will be contacted.


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Tags : Specialist, Product,

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